Terms & Conditions
The basis on which FHP Heating Limited quotes, carries out and guarantees work.
1. About us
FHP Heating Limited, 116 Lampits Hill, Corringham, Essex, SS17 9AH. Gas Safe Register number 6075146. Telephone 07534 068551, email fhpheating@gmail.com.
2. Estimates and pricing
A call-out and first-hour assessment fee applies so that the job can be inspected and properly scoped. Once the work required is known, a fixed price is agreed with you before any further work begins. Prices may vary by location. Any additional work identified during the job will be quoted and agreed with you separately before it is carried out.
3. Booking and access
You agree to provide safe and reasonable access to the property, appliances and isolation points at the agreed time. If access cannot be given, or the appliance cannot be reached, a further visit may be chargeable. Please let us know as early as possible if an appointment needs to be changed.
4. Carrying out the work
All gas work is carried out under Gas Safe registration 6075146. Unvented hot water work is carried out under G3 qualification, and refrigerant work under F-Gas registration. Where the work is notifiable, it will be notified under the relevant Building Regulations scheme. We may refuse to leave an appliance in service where it is immediately dangerous or at risk, in line with our legal duties.
5. Guarantee and warranties
Completed work carries a 12-month workmanship guarantee. New boilers additionally carry a manufacturer warranty of 5, 7 or 10 years depending on the appliance installed and its registration; manufacturer warranties are subject to the manufacturer’s own terms, which normally include annual servicing. The guarantee covers our workmanship and does not cover pre-existing faults elsewhere in the system, damage caused by third parties, misuse, system water quality where recommended treatment was declined, or lack of required servicing.
6. Payment
Invoices are payable on the terms stated on the invoice. Title to any materials supplied remains with us until payment is received in full.
7. Insurance and liability
We hold £2 million public liability insurance. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded. We are not liable for pre-existing defects, or for loss arising from a system component we were not asked to inspect or work on.
8. Cancellation
Where you are a consumer and the contract was made away from our premises, you have statutory cancellation rights. If you ask us to begin urgent work within the cancellation period, you may be charged for the work carried out up to the point of cancellation.
9. Complaints and governing law
If something is not right, contact us first so it can be put right quickly. These terms are governed by the law of England and Wales.
Need to discuss a job or a quote? Contact FHP Heating.